Customer Success Story
Enabling Change at a City through Process Visualization
Streamlining the Permit Processes for a Brighter Future
Cities today face a critical development challenge: optimizing resources and processes to drive efficiency. In Canada, the construction industry is responsible for 7% - 10% of the overall economy making it a vital economic engine. Delays in permit issuance can significantly hinder the construction sector, leading to broader economic repercussions. Municipalities are grappling with the urgent need to streamline their permit processes to support economic growth and development while protecting their citizens.
A project was initiated to analyze permitting data and give the city quick and accurate information on statuses related to Permits, Processes, Inspections and Review.
The overall goal is to review permitting service delivery performance and provide insights and recommendations into areas that can be improved.
Unlocking Efficiency
Illustration purposes only. Doesn’t reflect a specific city permit process
GINQO works extensively with cities across the country. Our focus is simple; provide digital tools to visualize these immensely complex processes and help to unearth a pictorial view and understanding of the current state. By providing a "smart, true, dynamic picture", we enable cities to identify areas for improvement and streamline their operations.
Innovative Solution from GINQO
Unveiling Process Flaws:
GINQO's solution provided valuable insights into the city's permit process flow. By visualizing the workflow, the city was able to clearly identify inconsistencies and deviations from the ideal path. Multiple variations for the same process became apparent, highlighting the need for process standardization. GINQO offered a starting point for process improvement, enabling the city to streamline operations.
A Picture-Perfect Process:
By visualizing the complex permit process flow, GINQO provided a clear and concise representation of the entire workflow. This visual approach, similar to the proverb that a picture is worth a thousand words, enables users to rapidly identify bottlenecks and areas of inefficiency. Moreover, the ability to drill down into individual permits offers team members a granular understanding of common and exceptional sub processes, facilitating targeted improvements and optimizations.
Looking Ahead: Find your Happy Path!
GINQO's future initiative involves integrating advanced process mining techniques and tools to further enhance the efficiency of permit processes. This innovative approach will enable cities to accurately pinpoint the key factors that contribute to delays in permit approval, such as contractor and staff availability, bylaw revisions, design changes, incomplete or inaccurate applications. With process mining, cities can identify and address the root causes of permit delays, leading to improved efficiency, reduced costs, and enhanced citizen satisfaction.
Additionally, conversational AI may be leveraged for effective self-service with your biggest stakeholders, your citizens. For example: “What is the average time for my permit, which includes electrical and plumbing only?”
Expanding the Use Cases:
In a world where efficiency is paramount, GINQO’s data-centric approach to streamlining processes resonates even more. This approach can be applied to many other complex processes such as:
